The bioflame Rogue 2.0 SS (single sided)

Introducing our flagship 17,000 BTU – 5.0Kw/h Stainless Steel Fireplace, a pinnacle of comfort and style that transforms your living space into a haven of warmth and sophistication. Crafted with precision, this fireplace is not just an appliance; it's a statement piece that marries cutting-edge technology with timeless design.

Immerse yourself in the radiant glow generated by the powerful 16" Burner, effortlessly heating an average of 69m2 or 742ft2, ensuring that every corner of your room is embraced by cozy warmth. The 304 Stainless Steel Firebox Construction guarantees durability, while the Brushed Stainless Steel Interior adds a touch of luxury to complement your decor.

Witness the dance of flames from every angle through the crystal-clear 8mm Tempered Glass panels on both sides, creating an enchanting focal point for family and guests. With dimensions of H 27.5” (699mm), W 36.0” (914mm), and D 10.0” (254mm), this fireplace seamlessly integrates into your living space, making a bold statement.

Your peace of mind is paramount. Rest assured with our generous 5-year warranty, a testament to the quality and longevity of our product. Safety is at the forefront of our design, with CE Approval & Certification and rigorous Third-Party Testing ensuring compliance with industry standards. Our state-of-the-art safety technology is a reflection of our commitment to maintaining high safety standards.

Elevate your home with the epitome of heating excellence. The 17,000 BTU Stainless Steel Fireplace combines functionality, aesthetics, and safety to deliver an extraordinary experience. Embrace the warmth, embrace the style, and redefine comfort in your space.

Product Features & Dimensions

• 17,000BTU – 5.0Kw/h (heats on average 69m² or 742ft²)
• 304 Stainless Steel Firebox Construction
• Brushed Stainless Steel Interior
• 8mm Tempered Glass On Both Sides
• 16" Burner
• 5 Year Warranty
• H 27.5” (699mm) W 36.0” (914mm) D 10.0” (254mm)
• CE Approved & Certified  
  
• Third-Party Tested
  
• State-of-the-art safety technology that meets our high safety standards.

Included Accessories: 

For technical specifications please click here: 

Return Policy:

Return Instructions

It’s important to us that you are happy with your purchase from Bio Flame. If for some reason, you are not satisfied with the product received, we’re here to assist. Before requesting a return, take a moment to review our return policy guidelines below.

To start a return, please email our Customer Success Team at sales@chillhubappliances.com

Return Requirements

All items must have been purchased directly from our company via the website or direct order. All products must be returned in their original packaging.

1. Returns for new products: Must be requested within 30 days of delivery. The product must be in new, unused condition with no signs of damage.

2. Defective, damaged merchandise, and missing parts: Must be reported within 20 days of delivery to qualify for a refund.

3. Custom items: Not eligible for return or exchange.

Return Shipping

● The customer is responsible for return shipping costs and optional package insurance.

● The customer must return the product to the correct warehouse, in new condition, and in the original packaging.

● We strongly recommend obtaining a tracking number and shipping insurance.

● Bio Flame is not responsible for returns lost in transit or for items damaged during return shipping.

● To request an RMA (Return Merchandise Authorization) and provide your return tracking information, please contact sales@chillhubappliances.com

Refunds

● Please allow 7-14 business days after the delivery of the returned item for our warehouse to inspect the products, approve the return, and process your refund to the original form of payment.

● The credit should be visible on your credit card statement within 3-7 business days after the refund is processed.

Non-Refundable Items:

● Products without RMA, including refusing the delivery, returns after 30 days of delivery, and products in unacceptable or used condition do not qualify for a refund.

● In such cases, we reserve the right to deny your return, and the returned product may be shipped back to the customer at the customer’s expense.

Cancellations

● The customer can request to cancel an order for a full refund, up to 48 hours prior to shipping.

● After tracking is generated the order can no longer be canceled.

● If you miss the cancellation period for your order, you can contact us to assist with a return at your expense.

Exceptions:

● Some items are fabricated specially for you and cannot be canceled once the materials are ordered and fabrication begins. All sales are final for the following:

● Custom made products

● Made-to-order products

Defective or Damaged Merchandise

● Please thoroughly inspect your products upon delivery and maintain the original packaging until you've ensured the product's satisfactory condition.

● In the rare occurrence that a product arrives damaged or an incorrect item is sent, contact our Customer Success Team at sales@chillhubappliances.com within twenty days from the date of delivery.

● If reported after 20 days, the product cannot be considered for a refund or exchange, no exceptions

Photo Requirement:

● For all products reported as defective or damaged, we will request the following photos in good resolution:

1. Photo of the damaged area of the product.

2. Photo of the overall product with the damaged area visible

3. Photo of the product packaging.

4. Photo of the damaged portion of the packaging carton.

● Damaged items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing before disposal. After 30 business days, the item will be disposed of or donated.

Missing Hardware or Components

● If a product arrives with any missing hardware or components, please contact our Customer Success Team immediately at sales@chillhubappliances.com

● You must contact us within twenty days from the date of delivery to report any missing pieces.

● After the twenty days, we cannot accept claims of missing parts, with no exceptions