Return Policy:
t’s important to us that you are happy with your purchase. If for some reason, you are not satisfied with the product received, we’re here to assist. Before requesting a return, take a moment to review our return policy guidelines below.
To start a return, please email our Customer Success Team at sales@chillhubappliances.com
- Approval for Returns:
- Products can only be returned upon receiving written approval from our company.
- Returns should be limited to exceptional circumstances.
- Non-Returnable Items:
- Products eligible for parts under warranty.
- Products with opened original manufacturers' packaging.
- Products damaged in transit (refer to ordering policy for freight claims).
- Products out of their original manufacturers' packaging.
- Incorrectly Ordered Items:
- Incorrectly ordered products can be returned within 7 days of delivery.
- Items must be in original packaging, unused, and in a technically faultless condition.
- Original packaging must be unopened, without any alterations or damage.
- Freight must be prepaid by the shipper for goods delivered to our premises.
- Return Process:
- Products must be returned via a freight carrier on an appropriately sized pallet.
- Securely wrap the unit in plastic to minimize exposure during transit.
- Units shipped via courier (e.g., UPS, FEDEX) will not be accepted and will be returned at the customer's expense.
- Returns must include a copy of the original invoice and the provided RMA label.
- Damaged Packaging:
- If packaging shows signs of damage, the customer will bear the return expenses, or the product may be scrapped if desired.
- Notification of a return due to packaging damage must be made within 5 days.
- Restocking Fee:
- All returns are subject to a 20% restocking fee.
Please ensure compliance with these guidelines for a smooth and efficient return process. If you have any questions or concerns, feel free to contact our customer service team.
Shipping Policy:
Thank you for choosing Chillhub Appliances for your shopping needs. Please review our shipping policy to ensure a smooth and informed shopping experience.
1. Processing Time:
- All orders are processed within 1-2 business days, Monday through Friday, excluding holidays.
2. Shipping Timeframes:
-
In-Stock Products: Please allow 2-3 weeks for delivery from the date of order confirmation.
-
Out-of-Stock Products: If a product is out of stock, please anticipate a shipping timeframe of 8-9 weeks. We will notify you promptly if any items in your order are out of stock and provide estimated delivery dates.
3. Free Shipping for US Orders:
- Enjoy free shipping on all orders within the United States. No minimum purchase is required.
4. Order Tracking:
- Once your order is dispatched, you will receive a confirmation email containing a tracking number that can be used to monitor the progress of your shipment.
5. Multiple Shipments:
- In order to fulfill your order efficiently, items may be shipped separately. You will be notified if your order will be shipped in multiple packages.
6. Shipping Rates for International Orders:
- For international shipping rates, please proceed to checkout.
7. Delayed Shipments:
- While we strive to meet the specified shipping timeframes, unforeseen circumstances or events beyond our control may cause delays. We appreciate your understanding in such situations.
8. Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or misdelivery due to incorrect information.
9. Shipping Notifications:
- We will keep you informed about the status of your order via email. Please make sure to provide a valid email address at checkout.
If you have any further questions or concerns about our shipping policy, feel free to contact our customer support team at sales@chillhubappliances.com or (307)-522-1741.
Thank you for choosing Chillhub Appliances. We appreciate your business!
Sincerely,
Chillhub Appliances 307-522-1741
1405 Dewar DR
Rock Springs Wyoming 82901
United States
