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Return Policy
We appreciate your patronage and trust in our products. At Chillhub Appliances, we strive to provide high-quality items that meet your expectations. To maintain efficiency and fairness in our operations, we have implemented the following return policy:
No Returns:
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All purchases made through Chillhub Appliances are final.
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We regret to inform you that we do not accept returns or exchanges for any purchased items, except in the case of a manufacturing defect or damage incurred during shipping.
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Please carefully review your selections before completing your purchase. Exceptions:
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In the rare event that you receive a defective or damaged item, please contact our customer service team within 15 days of receiving your order. We will gladly assist you in resolving the issue promptly.
Contact Us:
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If you have any questions or concerns regarding your purchase or our return policy, please don't hesitate to reach out to our customer service team at sales@chillhubappliances.com
Thank you for your understanding and cooperation.
Sincerely,
Chillhub Appliances Team
Shipping Policy
Thank you for choosing Chillhub Appliances for your shopping needs. Please review our shipping policy to ensure a smooth and informed shopping experience.
1. Processing Time:
- All orders are processed within 1-2 business days, Monday through Friday, excluding holidays.
2. Shipping Timeframes:
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In-Stock Products: Please allow 2-3 weeks for delivery from the date of order confirmation.
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Out-of-Stock Products: If a product is out of stock, please anticipate a shipping timeframe of 8-9 weeks. We will notify you promptly if any items in your order are out of stock and provide estimated delivery dates.
3. Free Shipping for US Orders:
- Enjoy free shipping on all orders within the United States. No minimum purchase is required.
4. Order Tracking:
- Once your order is dispatched, you will receive a confirmation email containing a tracking number that can be used to monitor the progress of your shipment.
5. Multiple Shipments:
- In order to fulfill your order efficiently, items may be shipped separately. You will be notified if your order will be shipped in multiple packages.
6. Shipping Rates for International Orders:
- For international shipping rates, please proceed to checkout.
7. Delayed Shipments:
- While we strive to meet the specified shipping timeframes, unforeseen circumstances or events beyond our control may cause delays. We appreciate your understanding in such situations.
8. Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or misdelivery due to incorrect information.
9. Shipping Notifications:
- We will keep you informed about the status of your order via email. Please make sure to provide a valid email address at checkout.
If you have any further questions or concerns about our shipping policy, feel free to contact our customer support team at sales@chillhubappliances.com or (307)-522-1741.
Thank you for choosing Chillhub Appliances. We appreciate your business!
Sincerely,
Chillhub Appliances 307-522-1741
1405 Dewar DR
Rock Springs Wyoming 82901
United States
